What type of complaint does the Delaware Insurance Department investigate upon receiving a valid concern?

The Delaware Insurance Department investigates a founded complaint when they receive a valid concern. A founded complaint refers to one that has been substantiated or verified after a review process. This means that the investigation has revealed enough evidence or information to support the claim made by the consumer, demonstrating that there is a legitimate issue that the department can address.

In the context of insurance regulation, the department's role is to protect consumers and ensure fair practices within the insurance industry. Therefore, when a complaint is considered founded, it indicates that the department has determined there are grounds for the complaint, allowing them to take appropriate action against the concerned insurance entity.

Other terms like valid complaint may suggest that the concern is legitimate, but it does not necessarily mean that it has been substantiated. A formal complaint typically implies a more structured process that may involve specific forms and protocols, while a preliminary complaint might refer to an initial expression of concern that has not yet been fully investigated. In essence, the term founded complaint conveys the necessary confirmation that justifies the department's involvement.